IT Support Technician

IT Support Analyst (1st/2nd Line, M365)

Great opportunity for a first or second job in IT!

We’re looking for a confident and motivated IT Support Analyst to join our team. This role is ideal for someone early in their IT career who wants to build hands-on experience in Microsoft 365 and develop their technical skills in a supportive environment.

You’ll be supporting users across the business, so strong communication skills and a willingness to engage with people are essential.

This is a full time office based position.

What you’ll be doing

Providing 1st and 2nd line IT support (helpdesk, phone, email, in person)

Supporting Microsoft 365 (Teams, SharePoint, Exchange)

Setting up users, devices and access for starters and leavers

Troubleshooting hardware, software and basic network issues

Monitoring systems and escalating issues where needed

Supporting IT projects and system improvements

What we’re looking for

Around 1 year’s experience in an IT support role (or strong internship/placement)

A-levels (or equivalent) as a minimum (IT-related subjects desirable)

Confident communicator – not afraid to speak to users and build relationships

Friendly, approachable and customer-focused

Keen to learn and develop in a fast-paced environment

Basic understanding of Microsoft 365 and IT support fundamentals

What you’ll get

Ongoing training, mentoring and support from an experienced team

Exposure to Microsoft 365 and modern IT environments

A great opportunity to grow your IT career

Hands-on experience across support, cloud and projects

About Us

Faithorn Farrell Timms is an award-winning multi-disciplinary Building Surveying practice, recognised for excellence in the social housing and wider public sectors. We are proud of our reputation for delivering outstanding services, fostering innovation, and building long-term client relationships. Our work contributes meaningfully to communities, ensuring buildings are not only fit for purpose but enhance the lives of those who use them.