About this role

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Edinburgh

Hourly

£13.45

Availability required

Monday to Friday 630am to 5pm

Reporting to

Guest Services Area Manager

Role Overview

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities

Warm Welcomes

Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.

Meeting Rooms

Set up and reset meeting rooms and event spaces to specified layouts.

Efficient Check-ins

Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.

Technical Support

Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms

Queue Management

Proactively manage queues to streamline arrival and departure experiences.

Facility Coordination

Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.

Lobby Excellence

Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.

Escorting

Connecting our visitors with where they need to be in the building

Security

Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties

Professional Conduct

Maintain a high level of professionalism, adhering to company policies and procedures.

Effective Communication

Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.

Routine Checks

Perform floor walks and service audits, logging any necessary work orders.

Visitor Engagement

Build rapport with frequent visitors, keeping the team informed about their preferences.

Local Expertise

Provide comprehensive information about local attractions, services, and events.

VIP Services

Ensure VIP guests receive exceptional service and satisfaction.

Query Management

Triage and respond to colleague queries via various platforms, referring them as needed.

Visible Support

Act as a tangible and accessible point of service for all inquiries.

Team Collaboration

Work closely with client's workplace experience teams to support their initiatives, activities and events.

Qualifications

Experience

Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.

Communication Skills

Exceptional verbal, written, and interpersonal skills.

Presentation

Immaculate grooming and personal presentation.

Technical Proficiency

Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.

IT

Ability to handle a high volume of queries over different platforms

Customer Service

"How can I help" mindset - aligned with that of a 5* hotel

Core Skills

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.

Corporate Receptionist

Key information