Fenix Monitoring Ltd • Oxford OX4 2PG

Alarm Receiving Centre (ARC) Operator

About this role

As an ARC Operator you will work 4 on 4 off shift pattern

Pay Rate

£13.59 Per hour

Shift Pattern

2 days 2 night 4 off

Hours

06:00 - 18:00 Days & 18:00 - 06:00 Nights

Employee Status

Permanent/ Full Time

Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our award winning team? Then this role may be for you!

We have an exciting opportunity for an Alarm Handler to join our team in our dedicated Alarm Receiving Centre. In this fast paced dynamic role, you will be responsible for handling CCTV, Intruder, Fire, Lone Worker & Personal Attack alarms, taking the necessary actions and escalations where applicable.

The purpose of the role is to provide an efficient and professional service demonstrating the highest levels of Customer Service and attention to detail.

Duties will include

· Answering Alarms on various platforms and taking the necessary action

· Answer all enquiries courteously and professionally

· Operate all systems within the Monitoring station

· Produce accurate reports as and when needed

· Be an effective liaison between the client, end user and emergency services

Essential Requirements

· Must be a Team player

· Excellent verbal communication/telephone skills

· High levels of customer service

· Possesses computer competency

· Demonstrates excellent observation skills

· Demonstrates a flexible attitude to changing working hours and patterns

· Be fluent in spoken and written English

Experience of this sector is not essential but could help, the right candidate must have a can do attitude believe in a customer focused culture and match the companies ambitions to be the best at what we do.

A SIA CCTV Licence is desirable but not essential; this can be obtained during training for the right candidate

Due to the nature of the business and the regulations in place applicants need to be over 18 and have a full education/employment history. The successful applicant will need to be employer vetted and Police record checked.