CCTV Operator - Average 42 hours per week - Days & Nights

The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required. This building is an impressive office-led development in the City of London. We are looking for someone who will ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the client and visitor experience within a high-rise building.

Information

Position

CCTV Controller

Location

Central London (EC3)Pay Rate

£16.15 per hour

Hours

Average 42 hours per week

Shifts

4 on 4 off -

Days & Nights Job Requirements

SIA CCTV Licence requiredSIA Licence (DS or SG) requiredCorporate CCTV security experience requiredExcellent PC skills and Microsoft knowledge requiredExperience of working in a demanding, high-pressure environmentExcellent understanding of access control & CCTV systemsCustomer focused, with a strong knowledge of customer service skillsDemonstrate a strong aptitude for multi-taskingExcellent written and verbal communicationSelf-motivated and able to work on own initiativeTeam player, who will support colleagues and provide ideas to improve service deliveryAbility to think and act quickly in emergency incidents or under pressure

Job Requirements

Deliver and encourage outstanding customer service deliveryEnsure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Control SupervisorTo monitor the CCTV cameras within the Security Control RoomArrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of PracticePrepare and maintain the Security Control Room equipment for operational use and the Security Control Room is kept tidyTo monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment InstructionsInspect equipment for failures and faults, reporting these in line with proceduresMaintain accurate daily electronic occurrence log records (via the CIS HUB)Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed - Reporting any discrepancies on the MyTAG system to your Control SupervisorProducing site access control passesResponsible for the administration of lost & found propertyBook on all members of the security team correctly at the start of each shiftReport any issues or incidents to the Control Supervisor or Duty Security ManagerRespond to all incidents in line with policies and proceduresEnsure all incidents and issues are formally investigated and recordedProvide effective support during incidents and lead incident response in the Control Supervisor’s absenceTo cover for the Control Supervisor in any instance of absence

Benefits

Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.