Assistant Shop Manager

The Assistant Shop Manager plays a key role in supporting the Shop Manager to deliver an outstanding retail experience while maximising income for the charity. The postholder will help ensure the efficient day-to-day operation of the Equal Gift & Homeware Shop, provide meaningful vocational opportunities for the people we support, and maintain high standards of customer service, merchandising, and compliance.

The Assistant Shop Manager will take responsibility for the day-to-day running of the shop in the absence of the Shop Manager.

Responsible for

Volunteers

Supporting, alongside the Shop Manager, the people we support

Key Responsibilities;

Support the daily operation and coordination of the shop to ensure it runs efficiently and effectively.

Open and close the shop, ensuring security procedures are followed at all times.

Deliver excellent customer service and create a welcoming shopping environment.

Maximise sales and profitability through proactive selling and excellent product knowledge.

Assist with sourcing new stock and product ranges.

Receive and check deliveries, ensuring stock is accurately recorded and any discrepancies are reported promptly.

Maintain high standards of visual merchandising and shop presentation.

Ensure the shop is clean, tidy, safe, and inviting for customers.

Assist with supervising volunteers and the people we support working within the shop.