Front Office Manager

Are you passionate about exceptional guest service and ready to lead a team that creates unforgettable first impressions?

We’re looking for a confident, people-focused Front Desk Manager to lead our Front Office team — the friendly faces who meet, greet, and shape the memories our guests take home. If you thrive on motivating others, anticipating guest needs, and consistently going the extra mile, this could be the perfect role for you.

Job Summary

As Front Desk Manager, you will be responsible for the daily operation of the Front Desk and the leadership of the Front Office team. You’ll work hands-on with associates to ensure smooth guest arrivals and departures, delivering consistently high service standards while maximising guest satisfaction, team engagement, and departmental financial performance.

Key Responsibilities

Deliver outstanding guest service and resolve complaints professionally and effectively

Maximise room revenue through upselling and strategic initiatives

Ensure full compliance with Marriott brand standards and audit requirements

Lead, coach, and develop the Front Office team through regular reviews and training

Oversee daily Front Desk operations, including rotas, reporting, and guest facility bookings

Promote safety, compliance, and strong cross-department communication

Use hotel systems (Opera, GXP, MARSHA) to monitor performance and guest satisfaction

Qualifications & Skills

Diploma or equivalent qualification

Minimum 3 years’ experience in a hotel Front Office leadership role

Strong working knowledge of Marriott systems

Excellent leadership, communication, and customer service skills

Highly organised, proactive, and professional

What is ARC?

We are guided by our values

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks

As part of the ARC family, you’ll enjoy

Annual passes to attend any of our 21 venues

Discounted food and ARC days out

Discounted hotel stays

Cycle to Work scheme

Study assistance schemes

Holiday allowance increasing with service, up to 28 days

Company life assurance scheme

Discretionary group annual bonus scheme

Internal development programmes to support your career progression

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.