Restaurant/Patients Service Supervisor

1. Manage allocation of staff to areas/wards of responsibility by forward and daily planning of available staff. 2. Complete worked hours tracking or rota documentation to accurately reflect staff allocation. 3. To work with staff on wards to ensure that patients receive adequate nutrition. 4. Organise and chair team meetings with catering staff at regular intervals. 5. Respond to complaints from customers, ward staff and patients in the first instance, investigate and make recommendations to changes in practice to avoid recurrence. 6. Ensure new staff are correctly inducted and trained. Arrange and ensure refresher training for all staff. 7. Ensure staff follow procedures/work instructions appropriate to the area of work, ensuring that all schedules meet guidelines as stated in Assured Safe Catering and are compliant with food hygiene law. 8. Completion of all documentation relating to food consumption sheets, stock movement activities and monthly stock-take. 9. Supervise and monitor food service and catering staff in the restaurant at assigned service times. 10. General administration and documentation relating to the departments functions, for example sickness absence, annual leave, training, quality control. 11. Monitor standards of cleaning and food safety e.g. temperature control, wastage and undertake corrective action. 12. Undertake preliminary disciplinary procedures up to formal verbal warning and complete relevant documentation for personnel files. 13. To ensure that all staff adhere to Trust and Departmental policies and procedures for example, dress code, uniform policy, sickness absence reporting. 14. Monitor the delivery service and report any discrepancies in time or adverse handling of equipment. 15. To comply with HACCP (Hazard Analysis) policy and adapt to any new regulations at all times. 16. Work on food ordering system to order required food items to support restaurant meals across all menu cycles. 17. To communicate with all service users, patients, visitors, and MKUH team members at all levels. Communicate well with own team members, conducting team briefs and one to ones regularly. Liaise and communicate with external suppliers through our business partners. Please refer to the Job Description for further details