Restaurant manager

Job Overview

We are seeking an experienced and driven Head of Operations to lead and oversee all operational aspects of our growing restaurant business. This senior leadership role will be responsible for developing operational systems, managing suppliers, recruiting and leading teams, and ensuring the successful launch and ongoing performance of the business.

The successful candidate will play a key role in building the operational foundations of the company, driving efficiency, maintaining high service standards, and supporting future growth and expansion.

Key Responsibilities

Operational Leadership

Oversee all operational activities across the business to ensure efficiency, quality, and compliance.

Develop, implement, and continuously improve operational systems, procedures, and workflows.

Establish and maintain operational standards that support exceptional customer experiences.

Ensure compliance with food safety, health and safety, licensing, and company policies.

Project & Business Launch Management

Lead operational planning and execution for restaurant launch activities.

Manage project timelines, budgets, and operational milestones.

Coordinate with contractors, suppliers, and service providers to ensure readiness for opening and future expansion.

Supplier & Procurement Management

Source, negotiate, and maintain relationships with food, beverage, equipment, and service suppliers.

Monitor supplier performance, quality standards, pricing, and delivery schedules.

Implement cost-control measures while maintaining product quality.

Team Leadership & People Management

Recruit, train, develop, and manage restaurant staff.

Create staffing schedules and oversee workforce planning.

Conduct performance reviews and implement staff development initiatives.

Foster a positive and productive workplace culture.

Restaurant Operations

Oversee day-to-day restaurant operations and service delivery.

Monitor key performance indicators including sales, labour costs, food costs, productivity, and customer satisfaction.

Resolve operational challenges efficiently and proactively.

Ensure consistency in service quality and operational standards.

Business Growth & Strategy

Work closely with the leadership team to support business growth initiatives.

Analyse operational performance and identify opportunities for improvement.

Assist with planning future restaurant openings, catering services, and brand expansion projects.

Undertake any additional reasonable duties required for the successful operation and growth of the business.