Trainee Service Administrator

Trainee Service Administrator

The Role

The Trainee Service Administrator position will provide an excellent opportunity for someone looking to start or develop a career as an administrator, in an engineering or service/repair environment. The successful candidate will be supported and trained to learn how to use the company's SAP ERP system and carry out a wide range of administrative tasks that support the service team and customer operations.

This is a learning-focused role suited to an organised individual with good communication skills and a positive, team-oriented attitude.

Key Responsibilities

Administration and Systems

• Learn how to use the SAP ERP system to support service operations.
• Create customer quotations and sales orders under supervision.
• Learn how to process orders accurately

Customer Support

• Answer incoming telephone calls in a professional and welcoming manner.
• Take ownership of customer requests, ensuring queries are handled efficiently or passed to the appropriate team member.
• Communicate clearly with customers via phone and email.

Service Team Support

• Provide general administrative support to the Service Office Manager and wider service team.
• Learn and follow internal processes and procedures.
• Assist with day-to-day office tasks as required.

Skills & Experience

• Good communication skills, both verbal and written.
• Good IT skills using Excel, Word, and Outlook.
• Willingness to learn new systems and processes.
• Strong team player with a positive attitude.

Desirable

• Previous experience working in an office environment.
• Experience of sales administration or dealing with customers via phone and email.
• SAP experience is beneficial but not essential as training will be provided.

Attributes

• Organised and attentive to detail.
• Confident speaking with customers and colleagues.
• Reliable and keen to learn.
• Approachable and supportive team member.

The position is based in a rural location in West Oxfordshire and having access to your own transport would be advisable.

Interested, please contact Graeme at Vibe Recruit on 07971 309403 for more information, or apply immediately!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.