About this role

Despatch Team Leader

Location

Reigate

35 to 40k per annum (dependent on experience)

Job Type

Full-time, Permanent Mon-Fri, office based

This leading, fast-growing property maintenance specialist serving residential clients across Surrey and the South East is looking for a despatch team leader to run a small team on an inbound call centre. this company prides its self on rapid response times, exceptional customer service, and fixing issues right the first time. They are looking for an energetic, organized, and resilient Despatch Team Leader to maintain a high standard. If you thrive in a fast-paced environment and love solving logistical puzzles, we want to hear from you!

The Role

As a Despatch Team Leader, you will be the engine room of our daily operations. You will manage a team of call handlers and dispatchers, ensuring our fleet of trades operatives are routed efficiently across Surrey and neighbouring counties roads to reach our customers quickly.

Key Responsibilities

Lead & Inspire

Supervise, coach, and support a small team of dispatchers and call handlers to meet daily service targets.

Smart Scheduling

Dynamically allocate emergencies and routine maintenance tasks to the right engineers based on skills and location.

Route Optimisation

Use live tracking software to minimize travel times around Surrey’s major routes (A3, M25, A31) and maximize engineer productivity.

Bridge the Gap

Act as the main point of contact between our field engineers and the call centre to resolve on-site delays or parts issues.

Customer Care

Step in to handle complex customer escalations, ensuring a professional and reassuring resolution during stressful home emergencies.

Team Leader, Inbound call centre

Key information