Mechanical Supervisor

Our values and behaviours

Delivering the exceptional, every day

•

Our purpose

our expertise, care, technology and insight create amazing work environments, helping our

customers be exceptional every day.

•

Our promise to our people

a place to work where you can thrive and be your best every day.

•

Our promise to our customers

a trusted partner creating exceptional environments for your customers and

people, adding value every day.

• Our culture - our core values and how we behave:

o

We are one Mitie

we work as one to deliver a seamless, unrivalled service. We are all in it together, if

we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of

company. We treat others as we would like to be treated. We are proud to work for Mitie.

o

We go the extra mile

whether it's keeping things running smoothly in a safe environment, looking for

new ways to do things better or fixing problems, going the extra mile for our colleagues and customers

and keeping our promises is in our DNA.

o

Our diversity makes us stronger

we are very proud of our rich and diverse culture and backgrounds.

Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting

our customers at the heart of everything we do.

Job objectives and responsibilities

· We are looking for an experienced M&E Supervisor to supervise service delivery, and team/individual

performance within M&E teams acting as a first point of contact for Site FM and employees.

· You should be capable of delivering the highest level of service for the client, answering queries, reporting any

defects, and keeping them informed of site activities at the time of the service visit. You will also be required to

complete all work-related documentation accurately and on time, keeping a log of inspection reports and

remedial work.

· You should have the capability to perform manual tasks, including manual handling, working at heights and in

confined spaces as well as a willingness to participate in Shift Pattern. You must have good verbal and written

communication and the ability to use a mobile device.

· The ideal candidate would have an experience within a Maintenance/Facilities Management environment. You

must have relevant Electrical qualifications and have Supervisory experience in managing a team of engineers.

You should also have knowledge of Health & Safety, Permit to Work procedures, and safe systems of working

and a Good Understanding of RAMS.

Main duties

· To assist the Facilities Manager and Account Manager in supervising and delivering a range of planned,

reactive and project works

· To work collaboratively with the client, engineering and support teams to meet all contract

requirements, KPI's and deliver exceptional customer service.

· Work with planning team to deliver preventative planned maintenance and reactive works including

reducing WIP historical works

· Working with theTeam to prepare all documentation required to carry out the work allocated.

· Working with the planning team to maximise resources and carry out the optimum number of jobs

ensuring the work is carried out in a timely fashion and to the clients satisfaction

· Take a proactive approach to customer care, resolving day to day issues and escalating where required.

· Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of

management report data.

· Provide line management to a team of engineers including coaching, mentoring and developing team

members to reach their full potential.

· Effectively and efficiently manage resources ensuring teams have the materials,

equipment, capability and capacity to deliver.

· Take a proactive approach to driving continual improvement through innovation to improve quality,

efficiency and process.

· To report all incidents, accidents and near misses including non compliant or unsafe conditions at the

earliest opportunity.

· Complete regular task audits to provide safety and quality assurance.

· Carry out investigations and provide findings as required.

· To proactively engage with the team to brief, consult and obtain feedback, addressing concerns and

resolving issues.

· Ensure the team are suitably trained and competent in tasks being delivered, including any gaps in

learning are resolved.

Person Specification

· NVQ level 3 or higher in an Electrical and/or Mechanical discipline

· IOSH Managing Safely (will be provided)

· Experienced in people management

· Supervisory experience

· Must have ability to professionally liaise with client representatives and management.

· Be able to organise work and liaise with operational teams to deliver

· Good general knowledge of health and safety, facilities services and operational practices would be

advantageous.

· Sound understanding of company procedures and practices

· Good time management skills

· MS Office literacy is desirable.

· Carrying out site inductions to any third parties attending to carry out works on our behalf.