HR & Assistant Practice Manager

The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: HR Leadership & Workforce Management Lead the HR function for the practice, ensuring compliance with UK employment law, ACAS guidance, NHS standards, and CQC requirements. Provide expert advice to GP Partners and the Practice Manager on employee relations, workforce planning, and organisational development. Manage complex employee relations cases including sickness, performance, grievances, and disciplinary matters. Maintain uptodate HR policies and ensure consistent implementation across the practice. Support equality, diversity, and inclusion initiatives. Recruitment, Onboarding & Compliance Manage recruitment for all clinical and nonclinical roles, including job design, advertising, shortlisting, and interviewing. Ensure all preemployment checks meet NHS and CQC standards (DBS, righttowork, references, immunisations). Oversee induction, probation, and mandatory training compliance. Maintain accurate personnel files and ensure GDPR compliance. Assistant Practice Manager Operational Duties Support the Practice Manager with day to day operational management of the practice. Assist with rota planning, staffing levels, and ensuring adequate clinical and administrative cover. Support the management of premises, health & safety, and infection control processes. Contribute to business continuity planning and operational problem solving. Assist with patient experience initiatives, complaints handling, and communication processes. Support the Practice Manager with reporting requirements (e.g., NHS England, ICB, PCN). HR Systems & Governance Oversee sickness reporting, and workforce returns. Maintain HR systems. Ensure compliance with CQC Key Lines of Enquiry (KLOEs) relating to staffing, training, and workforce governance. Prepare HR metrics and reports for Partners and management meetings. Culture, Engagement & Wellbeing Promote a positive, inclusive, and supportive workplace culture. Lead wellbeing initiatives and support staff experiencing stress or burnout. Facilitate team meetings, communication updates, and engagement activities. Learning & Development Coordinate mandatory and role specific training. Support appraisals, PDPs, and revalidation processes for clinical staff. Identify training needs and recommend development opportunities.