Passenger Assistant Staff

Passenger Assistant Staff

Manchester Victoria Train Station

£14.00 per hour | Weekly Pay | September Start Date

Search Consultancy are currently recruiting 6 Passenger Assistant Staff to join a busy rail operation at Manchester Victoria Train Station on a temporary basis for an initial 6-month assignment.

This is a fantastic opportunity for candidates from hospitality, fast food, retail, customer service, events or transport backgrounds who are confident dealing with members of the public and can remain professional in challenging situations.

The Role

You will be based on station platforms, assisting passengers and providing excellent customer service during significant timetable and platform changes, including the closure of Platform 5 at Manchester Victoria.

Duties will include

Assisting passengers with travel queries and providing station information

Supporting customers during service disruptions and timetable changes

Providing Passenger Assist support for customers with disabilities or additional needs

Assisting passengers with luggage and mobility equipment

Deploying and lifting access ramps (up to 22kg)

Maintaining a visible presence on station platforms

Managing customer expectations during busy periods

Working closely with station teams to ensure passenger safety

Delivering exceptional customer service at all times

What We're Looking For

Strong customer service experience

Excellent communication skills

Resilient and able to remain calm under pressure

Able to work outdoors on station platforms during all weather conditions

Physically capable of lifting and carrying ramps weighing up to 22kg

Reliable, professional and safety conscious

Hours & Pay

7-hour shifts

£14.00 per hour

Weekly pay

Uniform provided

6-month temporary contract

If you're customer-focused, resilient and enjoy helping people, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age