Patient Pathway Officer - OPD

Prioritise and manage workload without direct supervision. Provide a high quality reception and administrative service for the Outpatient department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additionalduties will include: Meet and Greet patients on Outpatient reception. Support clinical teams to delivery excellent service quality to patients. Preparation of medical notes for relevant clinics. Booking patients follow up onto the computer system. Update all demographics details. Complete outcomes of clinics and accurate recording of 18 weeks pathway. Generate DNA letters to patients and GPs. Deal with telephone and face to face inquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times. Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives. To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times. To be proactive in supporting the changing demands within the service likely to impact on the administrative services. In the event of the hospital system failure the relevant disaster recovery procedure is followed. To provide and support for junior staff as required. Track case notes and other documentation in line with trust protocols. To collect notes from medical records., as needed. To collect urgently requested medical notes by consultants from main file and liaise with medical records staff if necessary. To report any service/performance shortfalls to Team Leaders and work as part of a team in order to address such areas. To monitor and escalate shortages in stock e.g. stationary, paper etc. to team leaders for ordering. To undertake mandatory training. To participate in the Trust Performance Development scheme for staff. To adopt changes and stay open to try new process and method to bring efficiencies.