Operations Manager – Nursing Services

About the ServiceOur care and nursing homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year.

Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.

About the RoleWe are seeking an experienced and compassionate Operations Manager – Nursing Services to provide operational leadership and support across our Nursing Homes.

Working closely with Registered Managers, clinical leads, and multidisciplinary teams, you will support excellence in clinical practice, operational performance, regulatory compliance, and staff development. You will help ensure that robust governance and quality processes are embedded across services while supporting teams to deliver safe, person-centred care.

This role is operationally focused and works closely alongside senior leadership to ensure agreed clinical and organisational processes are consistently implemented across all nursing services.

Key ResponsibilitiesLeadership & Line Management

Provide leadership, coaching, and support to Registered Managers and senior teams

Set and monitor objectives relating to quality, occupancy, staffing, budgets, and operational performance

Conduct regular 1

1s, coaching sessions, and performance reviews

Support managers to deliver high-quality, person-centred care and operational excellence

Clinical Oversight

• Provide day-to-day clinical and operational oversight across nursing services
• Support teams with medication management, infection prevention and control, risk assessment, end-of-life care, and nursing documentation
• Monitor clinical quality indicators and ensure improvement actions are completed
• Escalate safeguarding concerns, incidents, and clinical risks appropriately to senior leadership

Quality & Governance

• Work collaboratively with the Quality Assurance & Impact Team and wider departments to support effective governance processes
• Ensure audits, complaints, incidents, feedback, and action plans contribute to continuous improvement
• Promote regulatory readiness and support homes during inspections and contract monitoring
• Work closely with the CQC and Compliance Lead and fellow Operations Managers to embed best practice
• Working closely with CQC and Quality Assurance Lead to review feedback and set improvement plans

Operational Management

• Provide practical day-to-day operational support to Registered Managers
• Assist with staffing coordination, rota oversight, documentation, and routine communications
• Provide short-term management cover when required
• Support homes to achieve occupancy and financial performance targets
• Help remove operational barriers and support service efficiencies and improvements
• Undertaking full range of people management

Resident & Stakeholder Experience

• Promote excellent customer service and positive engagement with residents, families, staff, volunteers, and external professionals
• Support managers in resolving complex or sensitive issues effectively and compassionately
• Act as a visible, approachable, and supportive leader across multiple sites
• Market and promote opportunities for potential new residents to access Jewish Care services

Continuous Improvement

• Lead and support cross-home initiatives focused on admissions, wellbeing, hospitality, activities, and quality improvement
• Encourage innovation, learning, and the adoption of new technologies and best practice
• Support sustainable improvements through strong manager engagement and ownership

About YouYou will be a compassionate and experienced leader with strong operational and clinical understanding within Adult Social Care and nursing environments. You will bring excellent people skills, sound judgement, and a proactive approach to supporting teams and driving continuous improvement.

You will also have

• Registered Nurse qualification

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.