Patient Services Assistant

The successful candidate will

Provide a professional and courteous reception service to patients and visitors. Answer incoming telephone calls promptly and direct enquiries appropriately. Book, amend, and cancel appointments using the clinical system. Register new patients and update patient records accurately. Receive and distribute incoming mail and electronic correspondence. Scan, file, and maintain patient records while ensuring confidentiality. Signpost patients to the most appropriate service where appropriate. Undertake general administrative duties to support the clinical and administrative teams. Work flexibly to meet the needs of the practice and provide reception cover as required.