Process Analyst

Are you passionate about making processes smarter, simpler and more efficient? We’re looking for a curious and proactive Process Analyst to join our Operational Excellence team within the People Hub.

In this role, you’ll play a key part in shaping how we work, analysing end-to-end processes, uncovering opportunities for improvement, and helping deliver meaningful change across the business. You’ll collaborate with a wide range of business partners, use data to inform decisions, and ensure our processes are clear, consistent, and future-fit.

If you enjoy problem-solving, working with data, and driving continuous improvement in a collaborative environment, this could be the role for you. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do

Your key accountabilities will include

• Analyse end-to-end processes to identify inefficiencies, bottlenecks and opportunities to improve performance and colleague experience
• Partner with collaborators and subject matter experts to build and implement process improvements aligned to business goals
• Use data and insights to track performance, measure impact, and support informed decision-making
• Create, maintain support high-quality process documentation, including process maps and standard operating procedures, ensuring accuracy and compliance
• Support the delivery of continuous improvement initiatives and foster a culture of ongoing optimisation across the People Hub

Who you are

Your skills and experience will include

• Strong analytical and problem-solving skills, with the ability to interpret data and turn insights into actions
• Confident communicator, able to engage and influence business partners at all levels
• Experience working across teams or projects, with an understanding of cross-functional collaboration
• Advanced Excel skills and familiarity with HR or people systems
• A proactive, diligent mentality with the ability to manage priorities, work independently, and continuously look for better ways of working

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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