IT Support Technician Apprentice (Forfront Ltd)

Short Description

Role Overview The ICT Support Technician Apprentice will support the day-to-day operation of the company’s IT systems and infrastructure. The role will provide practical experience across IT support, networking, device management, cyber security, system monitoring, documentation, and infrastructure maintenance. You will work closely with experienced engineers and gain exposure to a broad range of technologies while developing professional and technical skills.

Working Hours

Monday to Friday, 9:00am – 6:00pm with a one-hour unpaid lunch break, in line with company working practices and apprenticeship requirements.

Full Description

About Forfront

Forfront develops and delivers software solutions and digital services to public sector and commercial organisations across the UK. We are looking for a motivated and enthusiastic ICT Support Technician Apprentice to join our Technology and TechOps team and build a strong foundation in IT support, infrastructure, networking, and cyber security.

This role is ideal for someone passionate about technology and looking to develop hands-on experience while completing a Level 3 ICT Apprenticeship.

Key Responsibilities

• Provide 1st and 2nd line IT support for users with PC hardware, software, and general technical issues.
• Work with senior engineers on infrastructure, security, and continuous improvement projects.
• Assist with network monitoring and basic troubleshooting of LAN, Wi-Fi, and connectivity issues.
• Maintain network and infrastructure documentation, ensuring all changes are accurately recorded.
• Carry out daily monitoring of system health, backup jobs, endpoint security, and server alerts.
• Assist in researching and implementing improvements to system monitoring and IT processes.
• Perform daily patch management health checks and assist with mitigating or approving missing patches.
• Follow change management procedures and maintain accurate technical documentation.
• Set up and configure desktops, PCs, user accounts, printers, and peripheral devices.
• Assist with PC deployments, desk moves, hardware installations, and re-cabling.
• Assist with software installations, updates, and licence management.
• Monitor helpdesk tickets and ensure issues are logged, updated, and resolved appropriately.
• Assist with basic 1st line server administration and routine maintenance tasks.
• Support user onboarding and offboarding activities.
• Maintain IT asset registers and inventory records.
• Adhere to IT security policies, compliance procedures, and change control processes.

What You Will Learn

During the apprenticeship, you will gain practical experience in

• IT support and troubleshooting
• Networking fundamentals
• Windows administration
• Cyber security and endpoint protection
• IT documentation and change management
• Device deployment and asset management
• IT monitoring and maintenance
• Professional communication and customer service

Additional Information

The successful candidate will be required to comply with all company IT security, GDPR, confidentiality, and acceptable use policies. This includes adherence to the company’s IT, AI, data protection, and remote working policies.

Forfront is committed to equality, diversity, and inclusion and welcomes applications from candidates of all backgrounds.

Future Prospects

Forfront is committed to investing in long-term talent development. Successful completion of the Level 3 ICT Apprenticeship may lead to permanent employment opportunities within the company, with potential progression into roles across IT Support, Infrastructure, Networking, Cyber Security, Cloud Technologies, and Systems Administration, subject to performance and business needs.

Key areas covered are

Support Technician

Maintenance or repair of systems faults

Support for the roll-out of installation and commission of new systems or upgrades

Skills Required

• Passion for IT, infrastructure, networking, technology, and technical documentation.
• Awareness of IT security and best practices.
• Good communication and problem-solving skills.
• Willingness to learn and develop technical skills.
• Good understanding of Windows operating systems and PC hardware.
• Organised and able to manage tasks effectively.
• Positive attitude with strong attention to detail.
• Ability to work independently as well as part of a team.

Desirable Skills

• Basic understanding of networking concepts such as IP addresses, DNS, Wi-Fi, and switches.
• Familiarity with Microsoft 365 applications and Windows 10/11.
• Awareness of cyber security concepts and MFA.
• Experience building or troubleshooting PCs or home technology setups.

Qualifications Required

Essential

• GCSE Maths and English (Grade 4/C or above or equivalent).
• A genuine passion for IT and technology.

Desirable

• ICT, Computing, or Technology-related qualification.
• Previous work experience, voluntary work, or personal projects in IT.