New Forest District Council • Lyndhurst, Hampshire
About this role
Do you enjoy having a positive impact on people’s daily lives?
Would you like to be part of a dedicated team, committed to providing a first-class service, delivering needed adaptations to maintain disabled people's independence in their homes?
This role requires you to travel to people's homes to assess their needs and make recommendations for necessary adaptations to enable them to live independently.
You will be working within a team providing clinical advice on the design and delivery of works required to meet the client's needs.
About you
You are an organised, detail-orientated administrator who can manage multiple priorities while remaining calm under pressure. You enjoy working with a wide range of people and have excellent communication skills.
You are a people focused person able to empathise with people but also able to manage their expectations. With good communication skills you can clearly explain to clients what we can do for them and communicate their needs to the surveyors and others within the wider housing team as appropriate.
You have
The ability to work independently and manage your workload.
Are confident using databases, spreadsheets and digital systems.
Can build positive relationships with clients, team members, managers and external providers.
Can be creative in finding solutions.
Please note, this post is subject to a basic DBS check
What’s in it for you?
As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:
£40,174 to 43,236 per annum (up to £44,472 for exceptional performance once in post) (pay award pending)
27days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
Hybrid working, with flexibility across our sites and home working
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
A supportive, inclusive culture, where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including
Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women’s Network
Early Careers Network
Neurodiversity Network
About the role and the team
You will play a pivotal role in assessing clients' needs and making recommendations regarding their needs.
Part of the role will also be to provide advice on the suitability of properties where rehousing is being recommended. Working with our Housing Allocations team.
We also receive referrals from childrens and adult's services. You will be able to provide support and advise to Housing Adaptation Surveyors in delivering the necessary adaptations.
You will provide a mutual support system with our Housing OT.
As part of this team your work will ensure we are able to assist in meeting the needs of a greater number of residents by providing needed adaptations.
About us
At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note
You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
An Enhanced DBS check will be required for this role.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
For an informal chat about the role please contact Craig Roppolo on 02380285280 or craig.roppolo@nfdc.gov.uk
Closing Date
Midnight Sunday 14th June 2026
Interview Date
Wednesday 29th June 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.