Service Advisor

FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Plant and Workshop division As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full time position based from in Dartford, Kent.

The duties of our

Service Advisor will include

-Acting as the principal point of contact for enquiries relating to transport and fleet maintenance

-Assisting the Transport and Plant Service Managers in maintaining all records and planning maintenance for both workshop and mobile fitters, ensuring all paperwork is returned by engineers for filing

-Ensuring all plant and transport equipment has up-to-date safety certificates where required

-Liaising with Service Managers regarding damage notifications for any plant or transport items and reporting these to central services

-Reviewing workshop operations and continually seeking ways to improve performance, ensuring the workshop is fully utilised at all times

-Liaising with the Plant Hire Coordinator to ensure all plant hire documentation is completed and all off-hire documentation is returned daily to the hire team

Assisting with incoming calls relating to vehicle or plant breakdowns and logging these on the system

What skills and experience do you need?

We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role, or similar position.

What benefits will you receive?

As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

A brief introduction to FM Conway and the Plant and Workshop Division

FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.

We manufacture a comprehensive range of high-quality aggregates, asphalt and concrete products to serve our clients, and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division are an essential part of our projects, without the correct plant or HGV/LGV vehicles we wouldn’t be able to transport our materials from our depots to our sites. Our team work hard maintaining our wide range of heavy plant and small tools which include excavators, dumpers, rollers, JCB’s, bulkers, low loaders, grabs, tippers, bitumen tankers, relocate lorries, volumetric mixers, pavers and planers.

So, if you would like to join the team as our Service Advisor then please click apply today, we’d love to hear from you!

Closing Date

20/06/2025

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy

At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.

We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI.

We look forward to receiving your application!

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.