Operations Administrator Apprenticeship

This is an exciting opportunity to start your career as an Apprentice Technical Support & Operations Administrator within our Operational team, supporting the Managed Radio Services contract for the Metropolitan Police.

This role is designed for someone at the beginning of their career who is keen to develop technical support, telecommunications, and operational service delivery skills alongside business administration. You will receive structured training and hands-on experience supporting field engineers, installations, fault resolution, and operational deployments in both day-to-day and high-profile event environments.

What You'll Be Doing

With full training and support, you will develop skills in

Technical Support & Fault Diagnosis

• Assist with first-line technical support, including identifying and logging faults with communications equipment
• Support fault diagnosis and rectification activities, including:
• Basic troubleshooting of radio and communications devices
• Identifying common hardware and connectivity issues
• Escalating more complex technical faults to engineers
• Learn to carry out basic equipment testing, configuration, and validation checks
• Maintain accurate records of faults, resolutions, and equipment status in internal systems

Equipment Installation & Field Support

• Support the installation and deployment of communications equipment at customer sites, including:
• Vehicle-based and handheld radio systems
• Control room or operational communication setups
• Assist engineers with on-site installations, commissioning, and testing
• Ensure equipment is configured, labelled, and ready for operational use
• Follow installation procedures, safety guidelines, and compliance standards

Operational Support for Major & Special Events

• Assist with operational deployments for major events such as:
• Wimbledon Championships
• Notting Hill Carnival
• Support preparation, testing, and distribution of communications equipment prior to events
• Provide on-the-ground support, including equipment tracking, swaps, and basic troubleshooting during live operations
• Help ensure continuity of service during high-pressure, time-critical situations

Logistics, Stock & Administration

• Receive deliveries from suppliers and check equipment
• Record, track, and manage assets using internal systems and Microsoft Office tools
• Prepare and coordinate deliveries to customers and field engineers
• Assist with issuing and returning equipment
• Support stock management, organisation, and audits within secure stores
• Arrange courier shipments or assist with deliveries (including occasional driving of a pool vehicle)

Team & Operational Support

• Provide general administrative and operational support to the wider team
• Work closely with engineers, technicians, and service delivery teams
• Build an understanding of service level agreements (SLAs) and operational priorities