PCN Manager

The PCN Manager has a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the primary care locality providing strategic transformation support and leadership. The PCN Manager will lead the development and implementation of the annual PCN Inequalities Plan. This role will work with member practices to break down challenges to implementation across our population. The PCN Manager will lead the development of strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our network matures. The PCN Manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling ongoing MDT development. The PCN Manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working while promoting standardisation for efficiency purposes. This role will be outward looking to help to secure the PCNs resilience by actively seeking development opportunities and by coordinating proposals. The PCN Manager will be essential to recruiting and integrating The following are the core responsibilities of the PCN Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performance. b. Lead the recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practice. c. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for practice managers regarding delivery of a PCN project/scheme. d. To liaise and work with different practices on an ad-hoc project basis. e. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes. f. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework. g. To collate feedback/analysis data on behalf of the PCN to report to the ICB/Place/other commissioning/management bodies as appropriate. h. To be instrumental in the development of MNPs and neighbourhood working. i. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN j. To provide management oversight at Board/strategic meetings k. To develop and run administrative systems for the organisation collaboration projects. l. To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of PCN and to ensure that all claims are submitted in good time and payment made and received. m. To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance n. To review any latest guidance and to liaise with both PCN staff and practice managers to ensure that all are aware of and conform to NHS E, NICE etc. requirements. o. To manage risks and issues with supporting outcomes. These are to be reported to the PCN Clinical Director and then to the PCN Board. p. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required q. To work with the PCN Clinical Director and any supporting groups for strategic and operational planning processes to support the PCNs objectives r. To support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives s. To establish a business development plan t. To create a business continuity plan u. To develop yourself and the role through participation in training and service redesign activities. v. To undertake all mandatory training and induction programmes w. To contribute to and embrace the spectrum of clinical governance. x. To attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed y. To contribute to public health campaigns (e.g., flu clinics) through advice or direct care z. To maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the PCN

Manager may be requested to

a. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. b. Duties may vary from time to time without changing the general character of the post or the level of responsibility