Mitie • London, London E20 1JN
About this role
Better places, thriving communities
ROLE
Service Desk / Help Desk Co‑ordinator
HOURS
TBCLOCATION
TBC
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Desk / Help Desk Co‑ordinator who will support the Service Desk team and act as a pivotal role in delivering an excellent facilities management service.
Role Responsibilities
-Act as the first line of contact for all Service Desk calls and emails, delivering excellent customer service at all times.
-Log, raise, prioritise and schedule reactive, remedial and PPM work orders in the CAFM systems (Maximo/Evolution) in line with SFG20 and contractual requirements.
-Liaise with subcontractors, site engineers, TSMs and FMs to agree attendance, monitor delivery and ensure compliance with client SLAs and KPIs.
-Maintain and update asset data, job status, condition records and attach all relevant documentation to Work Orders to ensure full visibility and audit readiness.
-Support Help Desk Manager, TSM and FM teams with general administration, reporting, month-end activities and ad hoc contract management requirements.
Required Qualifications
Applicants must meet the below defined requirements for the role. (3-5 Points)
-Previous experience in Building Services or Facilities Management within a Help Desk or Co‑ordinator role.
-Strong organisational and time management skills, with the ability to multitask and work under pressure.
-High standard of literacy and numeracy with a strong focus on SLA and KPI delivery.
-Good working knowledge of Microsoft Excel, Word and PowerPoint, with experience of SharePoint or similar systems.
-Excellent communication skills, a professional “can do” attitude and strong attention to detail.
What's in it for you?
-A pivotal role supporting the successful delivery of a high‑profile FM contract.
-The opportunity to work within Mitie's Excel, Inspire and Challenge values and behaviours.
-A supportive environment focused on continuous improvement, development and collaboration.