Hays Specialist Recruitment • City of London, London EC2V 6DN
About this role
Your new company
You'll be joining a fast-paced, globally operating organisation with a strong focus on operational excellence and continuous improvement across its finance function. The business has invested heavily in its Order-to-Cash (O2C) transformation and operates a sophisticated shared services model, partnering closely with offshore teams. This is an environment where process discipline, data integrity, and high-quality execution are key and where strong leaders can make a tangible impact on global performance.
Your new role
As Accounts Receivable Manager, you will take ownership of the global O2C process, ensuring the smooth, accurate, and controlled execution of AR operations across multiple regions. Acting as the key escalation point, you'll oversee billing integrity, resolve complex issues, and provide governance across both internal teams and offshore partners.
This is a leadership-focused role, where you'll manage and develop a distributed team, driving performance against KPIs such as SLA adherence, accuracy, and productivity. You'll also play a crucial role in shaping and improving processes, identifying inefficiencies, reducing manual work, and enhancing data quality across CRM and ERP systems.Alongside operational oversight, you'll own AR reporting and insights, using data to inform decision-making, resource planning, and ongoing transformation initiatives. This role is less about processing and more about leadership, control, and continuous improvement on a global scale.
What you'll need to succeed
- Strong experience in Accounts Receivable and Order-to-Cash (O2C) operations
- Proven track record managing global or shared service teams, including offshore/vendor management
- Experience working with ERP systems (e.g., SAP, NetSuite, Workday) and CRM platforms
- Solid understanding of financial controls, reconciliations, and data integrity
- Demonstrated ability to drive process improvements and lead operational change
- Strong leadership capability, with a focus on performance management, coaching, and accountability
- Excellent analytical skills, with experience using data to drive operational decisions
- Confident communicator, able to engage senior stakeholders across finance, operations, and commercial teams
What you'll get in return
- The opportunity to lead a critical global AR function within a modern, transformation-focused environment
- High visibility across senior finance leadership and the chance to influence strategic improvements
- Exposure to global operations, systems, and best-in-class shared service models
- A leadership role with real scope to drive change, improve processes, and build high-performing teams
- Competitive salary and benefits package, with strong career progression opportunities within a growing organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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