Head of Technology

Head of Technology

Location

Maple Street - 4 days per week onsite (Maple Street, London)

Salary

£100k + Bonus + Equity Scheme + Benefits

Reporting to

Chief Growth Officer

About Us At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year).

But our mission remains simple

BRING THE FLAVOUR.

Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift.

We are looking for an exceptional, high-potential technology leader to join Wingstop UK & Ireland at a pivotal stage of growth. This is a rare opportunity to step into a highly visible leadership role with genuine ownership across digital growth, restaurant technology, and operational systems as we continue to scale rapidly across the UK and beyond.

Role Overview The Head of Technology will lead and implement Wingstop UK & Ireland’s technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence.

Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate.

The successful candidate will combine strategic thinking with hands-on execution, balancing innovation with operational robustness in a fast-paced, high-growth environment.

Key Responsibilities Technology Strategy & Roadmap - Lead and implement a clear, ambitious technology strategy aligned to business growth objectives

• Build and manage a focused, high-impact roadmap with strong prioritisation
• Design scalable technology solutions to support multi-site, multi-channel operations and future international expansion

Product & Digital Growth - Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools

• Drive measurable improvements in conversion, basket size, customer frequency, and digital performance
• Support the delivery of high-impact digital initiatives and partnerships

Restaurant Technology & IT Operations - Own and ensure performance of all in-restaurant technology including POS, payments, kitchen systems, and connectivity

• Manage and maintain the menu change process across the estate
• Deliver stable, reliable operations across all sites, particularly during peak trading periods
• Minimise downtime and operational disruption through proactive management and strong support processes
• Improve operational efficiency through enhanced systems integration and order flow management
• Partner closely with operations teams to ensure technology supports real-time operational excellence

Commercial & Business Impact - Translate technology investment into measurable commercial outcomes

• Identify opportunities to improve efficiency, scalability, and customer experience through technology
• Support wider business growth through data-driven decision making and strategic technology implementation

Ecosystem, Governance & Delivery - Manage key vendors, platforms, MSPs, and integration partners

• Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations
• Balance speed, cost, scalability, and operational effectiveness across all investments
• Manage technology budgets and investment planning
• Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners
• Lead disaster recovery planning and operational resilience initiatives

Leadership & Stakeholder Management - Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams

• Translate complex technology concepts into clear, commercially focused narratives
• Drive adoption and engagement across business functions
• Lead and develop a high-performing technology team across multiple disciplines
• Work collaboratively with the wider WRI technology team

Skills and Experience Required - Experience within a top-tier consultancy, digital product environment, or high-growth consumer business

• Evidence of accelerated progression and high performance within previous roles
• Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency
• Experience managing technology within a multi-site operational environment
• Strong structured problem-solving and analytical capability
• Experience of ITIL, ITSM, and ITAM frameworks
• Experience creating and implementing Disaster Recovery Plans
• Proven experience delivering large-scale technology projects with budgets exceeding £500k
• Hands-on technical understanding with the ability to balance strategy and execution
• Excellent communication, stakeholder management, and influencing skills
• Strong organisational capability with the ability to operate effectively at pace
• Reliable, flexible, and highly collaborative approach

Desirable Skills & Experience - Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses

• Experience working across digital product, loyalty, CRM, or e-commerce ecosystems
• Experience scaling technology functions within fast-growth businesses
• Exposure to international or multi-market operational environments

What Success Looks Like - A clear, high-impact technology roadmap driving growth and operational efficiency

• Measurable improvements in conversion, ATV, customer frequency, and digital performance
• Reliable, high-performing in-restaurant technology with minimal operational disruption
• Improved operational efficiency through better systems integration and automation
• A scalable, integrated technology ecosystem with reduced complexity
• Faster delivery of high-impact initiatives including loyalty, digital ordering, and strategic partnerships
• A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk

Why Wingstop? At Wingstop, we believe in rewarding and investing in our people.

Here’s what we offer

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Holiday Allowance

Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total)

• Private Healthcare

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EV Salary Sacrifice Scheme

Available after 3 months of service

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Mileage

£0.45p unlimited

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Welcome Pack

Start your journey with a Wingstop welcome pack

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Discount Platforms

Access retail, dining, and wellness discounts

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Flexible Pay Options

Wagestream access to earned wages

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Exceptional Training & Onboarding

Structured onboarding programme tailored to your role

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Career Development

Training and growth opportunities across the business

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Recognition & Celebrations

Semi-annual conferences and team events

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Benefits Platform

E-learning, lifestyle savings, and wellbeing resources

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Flexible Work Culture

Hybrid working and flexibility to shape your role

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Exclusive Discounts

20–50% off when dining with friends and family

Commitment to Diversity and Inclusion We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour!

AI Disclaimer AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.

#INHO)