Disabled Bay Support Officer

Transport, Climate and Place is a service area within Environment and Communities Department. The team delivers a challenging and at times high-profile programme that supports more sustainable travel, improves local environments, and helps create a greener, healthier borough. The service is involved in a wide range of initiatives, including walking and cycling improvements, traffic management schemes, and parking interventions that support residents’ needs.

We have an opportunity within the Design and Construction team for a Disabled Bay Support Officer, who will play a key role in delivering a fair and accessible parking service for residents across the borough.

You will support the assessment and delivery of personalised disabled parking bays, working closely with engineers and residents to ensure applications are processed in line with council policy and relevant legislation. This will include undertaking site visits, reviewing parking conditions, assessing safety and accessibility, and making evidence-based recommendations to inform decision-making.

A key part of the role will involve communicating with residents, carers and stakeholders, providing clear updates throughout the application process, and responding to enquiries with sensitivity and professionalism. You will also support the administration of traffic orders, maintain accurate records, and contribute to performance monitoring and reporting.

You will need strong organisational and data management skills, with the ability to manage a varied workload and prioritise effectively. Experience of working with data systems and Microsoft Office packages is essential, and you should be confident working both independently on site and collaboratively as part of a team.

The role requires regular travel across the borough to undertake site visits, so you will need to be comfortable working in a field-based environment.

This is an exciting opportunity to contribute to a service that makes a real difference to residents’ daily lives, supporting accessibility and inclusion across the borough.

Contact Details -

If you would like to know more about the role, please contact Hussain Rab on 020 8132 0961 for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email farida.uddin@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for

Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month paid sabbatical for Children’s Social Workers

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.