Reward & Benefits Product Manager

Join us as a Reward & Benefits Product Manager

• You’ll be managing the design, development, launch and ongoing management of our client reward and benefits products, ensuring speed to market to support our business strategy and maximise the customer experience
• We’ll look to you to make sure the right customer and product data research and application testing is carried out to generate insights to help design and develop our products
• You'll have the chance to develop yourself, make a real difference to the customer experience and gain great exposure to our products

What you'll do

As Product Manager, you’ll be responsible for working with third party suppliers to design and develop end-to-end client journeys for our premium travel, dining and lifestyle benefits. Leveraging insight, you’ll ensure our products are designed to deliver a seamless, premium experience aligned with the Coutts brand, service model and High Net Worth client needs.

Day-to-day, you’ll be

• Delivering all product management related aspects of our product propositions across all distribution channels
• Delivering the day-to-day product delivery of the propositions particularly in relation to regulatory change, marketing distribution activities, financials and operational aspects
• Maintaining the products in line with our policy standards and divisional product governance, including managing risk, issues and dependencies logs
• Identifying and troubleshooting product and product related issues
• Building effective relationships with key stakeholders and third parties for the efficient delivery and distribution of the product

The skills you'll need

We’re looking for someone with in-depth product management knowledge including product lifecycle management, product design and manufacture. Proven experience of managing third party suppliers and a sound understanding of HNW client needs. Along with this, you’ll bring a proactive approach, strong organisational skills and an excellent track record of meeting objectives within deadlines and budgets.

You’ll also need

• A sound understanding of the luxury travel, hospitality, dining or lifestyle sectors
• Experience of developing strategies to drive client engagement
• Experience of product design and product management within financial services
• Excellent stakeholder management and relationship management skills
• An ability to prioritise the development of initiatives to maximise client impact and achieve our commercial growth aspirations