Service Advisor

Service Advisor Vacancy in Croydon, South London

Our client, a reputable and well-established family-run independent service centre in Croydon, is seeking an experienced Service Advisor to join their friendly team.

This is an excellent opportunity for a skilled automotive professional to develop their career within a recognised industry leader that values customer satisfaction and staff development.

Benefits of a Service Advisor

• Competitive salary up to £34,000 per annum, dependent on experience and skills
• Potential for permanent employment after a successful interim period
• Working hours from Monday to Friday, 8am – 6pm, with no weekend work
• 20 days holiday plus bank holidays and additional social/events supported by the company
• Opportunity to work with a diverse range of vehicle makes and models
• Supportive team environment within a family-run business recognised for excellence and employee development
• Modern workshop facilities in a dynamic environment

Duties of a Service Advisor

• Provide exceptional customer service throughout the vehicle servicing process, ensuring a positive experience for clients
• Act as the primary point of contact for customers, liaising with technicians and management to relay customer requirements and vehicle updates
• Manage workshop bookings, coordinate schedules, and monitor vehicle progress to meet deadlines
• Handle customer enquiries, requests, and concerns professionally and efficiently
• Accurately process payments, prepare invoices for services and parts, and ensure documentation is complete
• Maintain clear communication with customers to promote satisfaction and long-term retention
• Support the smooth operation of all service-related activities and contribute to team goals

Requirements of a Service Advisor

• Proven experience as a Service Advisor within the automotive industry, ideally at a senior or equivalent level
• Excellent communication and organisational skills, with a professional demeanour
• Strong customer service ethos and a positive, proactive attitude
• Ability to work effectively within a team and as the main point of contact for clients
• Knowledge of automotive workshop processes, including booking systems and invoicing
• Stable work history in the motor trade with references to support

If you are a proactive and personable Service Advisor seeking a rewarding role within a progressive family business, we invite you to apply now.

This opportunity offers a welcoming environment where your skills and experience can thrive.

Contact Consultant Full Name, Automotive Recruitment Specialist at Perfect Placement covering Town and County, today to discover more about this fantastic opportunity.