J JobMaps

OVL Group Ltd • OX495NP OX49 5NP

Operations Lead

About this role

Job Description – Operations Lead

Company

OVL Group Ltd

Location

Oxfordshire (Office-based with flexibility)

Reporting to

MD

Contract

Full-time, Permanent

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Role Overview

OVL Group Ltd is seeking a highly organised and detail-driven Operations Lead to take ownership of the daily execution of all leasing operations, with a particular focus on order processing, supplier coordination, and delivery management.

This is a hands-on role, ideal for someone who thrives on managing workflow, solving problems quickly, and ensuring every deal progresses efficiently from initial order through to delivery and beyond.

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Key Responsibilities

1. Order Management (Core Focus)

  • Take full ownership of all live orders from proposal to vehicle delivery
  • Process new orders accurately and ensure all documentation is complete
  • Liaise daily with funders, dealers, and customers to progress orders
  • Track each deal proactively and resolve delays or issues quickly
  • Ensure all deliveries are completed on time and to customer expectations

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2. Supplier & Funder Management (Core Focus)

  • Act as the primary operational contact for funders, dealerships, and suppliers
  • Monitor supplier performance and ensure agreed service levels are met
  • Escalate and resolve supply chain issues (stock delays, spec changes, pricing discrepancies)
  • Maintain strong, responsive relationships with key partners

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3. Day-to-Day Operations

  • Manage the operational workflow across the business, ensuring nothing stalls
  • Prioritise workload and handle multiple deals simultaneously
  • Maintain accurate records across CRM and internal systems
  • Support quotes, order amendments, and in-life contract queries

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4. Customer Delivery & Experience

  • Ensure a smooth and professional customer journey from order to handover
  • Proactively update customers on progress and manage expectations
  • Handle any delivery issues, complaints, or escalations
  • Work to minimise cancellations and maximise conversion rates

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5. Process Control & Accuracy

  • Ensure all deals meet funder requirements and are compliant before submission
  • Check contracts, finance documents, and order details for accuracy
  • Reduce errors, rework, and delays through attention to detail
  • Continuously improve operational processes where inefficiencies are identified

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6. Team Support (Hands-On Leadership)

  • Support and guide junior/admin staff in processing orders
  • Step in directly where workloads increase or issues arise
  • Help build a strong, accountable, and delivery-focused team culture

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Key Skills & Experience

  • Preferred proven experience in vehicle leasing, automotive finance, or fleet operations
  • Strong hands-on experience managing vehicle orders and dealer/funder relationships
  • Excellent organisational skills with the ability to manage multiple transactions at once
  • Strong problem-solving ability and attention to detail
  • Commercial awareness around pricing, margins, and supplier negotiation
  • Experience working in a fast-paced, process-driven environment

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Personal Attributes

  • Highly proactive (“owns the problem and fixes it”)
  • Detail-focused and process-driven
  • Calm under pressure with a practical mindset
  • Strong communicator with both suppliers and customers
  • Team player who leads by example

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Success Measures (First 6–12 Months)

  • Faster order processing times and smoother deal flow
  • Improved on-time delivery rates
  • Reduced supplier-related delays and escalations
  • High accuracy in order submission and documentation
  • Positive feedback from customers and funders
  • A well-controlled, organised live order pipeline

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Package (Indicative)

  • Competitive salary dependent on experience circa £30,000 to £35,000 PA
  • Pension scheme
  • 25 days holiday + bank holidays

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