Head & Neck Administration Support

To provide a range of administrative tasks across multiple areas Have a flexible approach to workloads, liaising with management to identify areas that need the most support. To be able to cross-cover multiple areas and departments across Head and Neck. Create referral line and book appointments on the trust PAS system, ensuring all patient pathways are booked, coded and outcomed correctly, working to UHSussex trust deadlines. This will include duel bookings and retrospective bookings. Use SPINE to update patient information onto Careflow Work from several different inputs (multiple spreadsheets - excel, outcome forms) alongside each other to capture all appointments Communicating within a team to ensure tasks are divided especially when working through the same task to avoid overlap. Attention to detail when carrying out repetitive tasks to avoid small errors Maintain appropriate audits for various tasks. Greet patients in a friendly calm manner. Use Careflow and Openeyes to book in patients. Cache up clinics effectively ensuring all outcomes are completed. Deal with telephone calls in a competent, friendly, helpful, and polite manner. Resolve problems and deal with all queries with competence. Attend departmental meetings as arranged. Maintain confidentiality of information about patients, staff and other health service business. Scanning multiple pages of documents in various volumes and uploading the scans to the appropriate systems, Openeyes and/or Mediviewer as required. Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service. Strong communication skills with patients and staff to monitor patient flow within clinic. Other reasonable duties relating to the smooth running of the department, as requested by Head & Neck management team. Participate in the training and induction of new staff. General knowledge of Mediviewer, OpenEyes, Careflow and Panda systems for competent cross cover. Ability to gauge workload and have the ability to escalate with managers which tasks are appropriate to prioritise over others.

Please note

This role does not meet theminimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.