Head of Housekeeping

Lainston House in Winchester, a part of the Exclusive Collection, is a 17th-century country house full of character and charm. With its walled kitchen garden, cookery school, and award-winning fine dining, it is a place where heritage, authenticity, and exceptional hospitality come together.

As Head Housekeeper at Lainston House, you will lead a housekeeping team that upholds the highest standards of cleanliness, comfort and guest satisfaction.

At Lainston House, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy

• Competitive pay, plus service charge.
• Great rates for stays across all hotels and 50% discount on dining.
• Free meals while on duty.
• Free access to the on-site gym and parking.
• Access to the Employee Assistance Programme and wellbeing resources.
• Exclusive discounts and perks through Hospitality Essentials.
• Opportunities for career growth and internal movement within the Exclusive Collection.

Key Responsibilities

• As a head of housekeeping, you will lead, develop and motivate the housekeeping team to deliver exceptional standards.
• Oversee daily housekeeping operations, public areas, and guest rooms.
• Ensure all spaces meet health, hygiene and safety requirements.
• Manage stock levels, ordering and cost control for linens and cleaning supplies.
• Collaborate with other departments to support guest experience and smooth operations.
• Conduct regular quality checks and implement continuous improvement.
• Support recruitment, onboarding and ongoing training of team members.

Person Specification

• Previous experience in a housekeeping leadership role.
• Exceptional attention to detail and commitment to high standards.
• Strong leadership, communication and organisational skills.
• Ability to work in a fast‑paced environment with a positive attitude.
• Confident decision-maker with a focus on guest satisfaction.

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join a team that celebrates leadership, teamwork and genuine care in everything we do.