Procurement Administrator

Serco Limited

Procurement Administrator

Hook (3 days/ week onsite – Tuesday to Thursday) + hybrid home workingSalary

• £27,000
• £29,500 PA + Corporate BenefitsFull Time, Permanent

Serco spends over £1.6bn annually with third-party suppliers

• and every transaction matters.As a Procurement Administrator, you’ll play a key role in supporting smooth, compliant and efficient purchasing across the business. You’ll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience.

If you’re detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.

What you’ll be doing

You’ll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.

Buying Support / Helpdesk

Act as a first-line contact for procurement queries

• via phone, email and support channelsAdvise on policy, preferred suppliers, buying routes and correct procurement practices

Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction

Investigate issues, resolve system/process queries and drive first-time fix where possible

Supplier Onboarding & Vendor Management

Support business teams through the onboarding of new suppliers

Review onboarding forms, identify risk indicators and complete due diligence checks

Issue forms based on risk profile and guide suppliers through completion

Gather procurement and business approvals before onboarding is confirmed

Manage changes to supplier master data, including fraud verification checks

Data Management & Continuous Improvement

Maintain high-quality procurement data, content and P2P system records

Ensure data remains aligned across platforms and meets accuracy standards

Work with AP, Procurement and tech teams to resolve data issues quickly

Identify recurring problems, process gaps or inefficiencies and recommend improvements

Support testing and rollout of new processes and system changes

What You’ll Bring

We are looking for someone who

Has GCSE level English or equivalent experience

Has worked in Procurement Ops, Finance or a high-volume Customer Service environment

Can follow process accurately with strong attention to detail

Communicates clearly and confidently with stakeholders at all levels

Thrives in a fast-paced environment and takes ownership of resolutions

Can identify operational improvements and help embed change

Desirable

working knowledge of e-procurement or contract management systems

Why join Serco?

At Serco, we work across some of the most complex and meaningful public service environments. You’ll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience

We offer

Hybrid working (typically 2–3 days from home)

25 days annual leave plus bank holidays.

Annual leave purchase scheme.

Up to 6% contributory pension scheme

A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.

A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

A safe and supportive culture.

A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.