Receptionist / Prescription Clerk

Provide a professional, welcoming and efficient reception service to patients and visitors, both in person and over the telephone. Book, amend and manage appointments using EMIS, ensuring the appointment system runs efficiently and patients are directed appropriately. Respond to patient enquiries courteously and efficiently, providing information and support in line with practice procedures. Process prescription requests accurately using EMIS, ensuring requests are managed safely and in a timely manner. Act as a first point of contact for patients, pharmacies and colleagues regarding prescription queries. Process prescription requests received through a variety of routes and systems throughout the day. Liaise with clinicians, pharmacies and other healthcare professionals regarding prescription-related matters where required. Receive clinical correspondence and process documents to the correct patient records using Docman. Use Accurx and other practice systems to communicate with patients and manage online enquiries. Operate the telephone system and direct calls appropriately. Maintain accurate patient records and ensure patient confidentiality is upheld at all times in accordance with practice policy and the Caldicott Principles. Use practice IT systems and email in accordance with practice policies and procedures. Carry out start and end of day procedures, ensuring appropriate handover of outstanding work to colleagues. Work collaboratively with clinicians, administrative staff and the wider practice team to support the smooth running of the surgery. Participate in training, practice meetings, team meetings and continued professional development activities. Support the ongoing development and improvement of practice processes and patient services. Assist with additional administrative duties as requested by the Practice Manager or Partners. Assist in the closing and securing of the premises at the end of the clinic shift. Participate in the delivery and collection of items relating to practice business where required.