Regional Workplace Experience Manager

Regional Workplace Experience Manager

Contract

Professional Services, Production & Technology

Location

London, WC2A 1AF

Hours of work

40

Contract Type

Permanent

We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across multiple sites within the WSP contract.​

This role is responsible for driving operational excellence, creating welcoming and productive environments, and ensuring services align with WSP’s vision and ISS’s high standards of service delivery.

Job Description

We are looking for a senior leader who can inspire workplace teams, deliver consistent service performance, and act as a trusted partner to key stakeholders.​

The role plays a critical part in shaping exceptional workplace experiences through strong leadership, innovation, and effective collaboration.

Key Responsibilities

Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.

Foster a culture of collaboration, professionalism, and continuous improvement across the region.

Oversee the delivery of all workplace services, ensuring compliance with SLAs and KPIs.

Conduct regular site visits to monitor service standards, resolve issues, and engage with on-site teams.

Act as the primary point of contact for WSP stakeholders, maintaining strong and effective relationships.

Partner with the client to understand evolving needs and implement workplace improvement initiatives.

Ensure adherence to health, safety, and ESG standards, including sustainability initiatives.

Manage regional budgets, monitor costs, and identify opportunities for operational efficiencies.

Professional and Personal Competencies/Qualifications

Proven experience in a senior workplace, facilities, or hospitality management role, ideally across multiple sites.

Strong leadership and people management skills with experience building and motivating high-performing teams.

Excellent communication and stakeholder management skills.

Experience managing budgets and analysing financial data.

Proficient in the use of workplace management systems and the Microsoft Office Suite.

Understanding of health and safety regulations and sustainability practices.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.