Non Emergency Patient Transport Dispatcher

About Us South Central Ambulance Service NHS Foundation Trust provides highquality nonemergency patient transport across Hampshire and Milton Keynes. Our NEPTS Contact Centre plays a crucial role in coordinating journeys for hundreds of patients per day with varying clinical needs. We are proud of our values: Teamwork, Innovation, Professionalism and Caring. You will be joining a supportive team committed to delivering outstanding patientcentred care.

What We Are Looking For

We welcome applicants who can demonstrate: Excellent communication and customerservice skills Confidence in handling multiple tasks and making effective decisions under pressure Strong IT, mapping and datahandling skills The ability to work as part of a team and build positive working relationships A commitment to providing a safe and highquality patient transport service Experience in dispatching, transport coordination or healthcare settings is desirable but full training will be provided.

Role Details

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Job Title

Non Emergency

Patient Transport Service Dispatcher- Department

Patient Transport Services Contact Centre,

Otterbourne Winchester - Pay Band

Band 3 + Unsocial Hours

Allowance (Agenda for Change)- Hours

Full Time Working Pattern

Our NonEmergency Patient Transport Service operates 365 days a year.

Dispatchers work between 05

00am and 01:00am, seven days per week, on a rolling 10week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 10 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training/Start date for the role

Interviews for this role are scheduled to take place between 8th and 11th June 2026. Training/start date will begin on 20th July 2026, which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota. Before interview an electronic type test will need to be completed. You will be sent the link for completion via email. A Standard DBS check will be required for this role. Safeguarding, Values and Conduct SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.