Non Emergency Patient Transport Call Handler

What Were Looking For

• Strong communication and customer service skills- Ability to work in a busy contact centre environment- Professional, courteous and patient approach- Willingness to learn and adapt

Role Details

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Job Title

Non Emergency Patient Transport

Service Call Handler (NEPTS)- Location

Patient Transport Services Contact Centre,

Otterbourne Winchester - Pay Band

Band 2 + Unsocial Hours

Allowance (Agenda for Change)- Hours

Full Time Working Pattern

Our NonEmergency Patient Transport Service operates 365 days a year. Call Handlers work between 08:00 and 20:00, seven days per week, on a rolling 8week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 7 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training/Start date for the role

Interviews for this role are scheduled to take place between 9th and 11th June 2026. Training/start date will begin on 20th July which will be classroom based for 3 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota. Before interview an electronic type test will need to be completed. You will be sent the link for completion via email. A Standard DBS check will be required for this role. Safeguarding, Values and Conduct SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.