Elective Access/Assistant pathway administrator | Oxford University Hospitals NHS Foundation Trust

MAIN PURPOSE OF POST

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.

Administration

1. Use the Trust IT systems including EPR, Voice Recognition, ScanIt, to register patients, make outpatient appointments, ensure that details are correct, check in / check of outpatient appointments as instructed and manage electronic referrals via the eRS system.

2. Manage electronic referrals via the eRS system, ensuring these are allocated to the correct Consultant in a timely manner to enable the patient to be correctly booked to the right clinic.

3. Utilise vacant slots to bring forward clinically triaged urgent patients ensuring best use of clinic lists.

4. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.

5. Manage the 6 weekly rota for your allocated clinics. This will involve confirming correct number of clinicians to the correct number of clinic lists open on ERP. Taking action as appropriate.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

General

1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.

2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

3. Respond to communication and queries including email, face to face and over the telephone in a timely manner

4. Maintain patient confidentiality at all times.

5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

6. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.

7. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

8. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

9. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.

This advert closes on Tuesday 2 Jun 2026

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