Administrative Assistant | Kent and Medway Mental Health NHS Trust

A post has become available with the Mental Health Together PLUS Team, who are looking for a self-motivated, forward-thinking Assistant Administrator.

The post will be based at Highlands House in Tunbridge Wells

An Assistant Administrator will be a flexible resource to support teams in the provision of services, including the organisation of work for self and other team members, and will have front-line contact with service users, carers, the general public or other external stakeholders as well as internal colleagues.

The focus of this post will be on typing and preparation of correspondence, and diary management.

· Provide reception cover

· Excellent organisational and keyboard skills.

· Excellent typing

· Good working knowledge of Microsoft Office packages.

· Working to tight deadlines

· Act as a first point of contact for patients, carers, and healthcare professionals via telephone, email, and face-to-face enquiries,

· Manage and maintain patient records accurately using electronic systems, ensuring confidentiality is upheld at all time

· Coordinate appointments, including booking, rescheduling, and sending out clinic letters, ensuring patients and carers are kept informed.

· Prepare/distribute clinical correspondence such as appointment letters, Leaflets, and Clinic Letter in a timely manner.

· Liaise with multidisciplinary teams, including GPs, consultants, and other healthcare services, to ensure continuity of care.

· Monitor and manage shared inboxes, prioritising urgent queries and responding appropriately.

· Ensure clinic environments and administrative systems are organised, efficient, and compliant with organisational standards.

· Ability to work alone and also as part of a team.

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple

We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

• Provide reception cover in the absence of the receptionist.
• Excellent organisational and keyboard skills.
• Manage clinic setup according to requirements and staffing levels.
• Excellent copy typist who is able to undertake volume typing if required
• Good working knowledge of Microsoft Office packages.
• Working to tight deadlines, in changing and challenging situations, whilst maintaining attention to detail.
• Ability to work alone and also as part of a team.

Please refer to the attached job description for the full details on the responsibilities and person specification

This advert closes on Tuesday 2 Jun 2026

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