IT Support Apprentice

Programme duration 18 months

Programme name Level 3 - ICT

RedZebra specialises in the development, supply and implementation of field service management software.

Our field service management software provides a comprehensive Call Logging and Service Management package. The service management software also provides communication with your engineers in the field using Smartphone, Tablet or Laptop devices, speeding up paperwork and reducing time delays and costs.

RedZebra offers Field Management Software for any company with a service department and field service engineers.

Job description

Red Zebra, a growing software company, are seeking an IT Support Apprentice to join its expanding team in Waddesdon. They have developed a revolutionary workforce management solution applicable to all sectors of the service industry. It includes functions to communicate remotely with a field-based workforce using handheld devices, speeding up paperwork and reducing time delays and costs.

This apprenticeship will help you to gain the relevant knowledge, skills, and behaviours to support products and services. You will learn how to implement and support software using many industry standard tools and software. You will receive regular training to maintain a good knowledge and understanding of the technologies and services that we provide.

As an IT Support

Apprentice your responsibilities will include

· Providing telephone, email, and remote login support for the product.

· Implementing the software and setting up data and reports as required for each customer

· Carrying out testing or the software when required prior to releases.

Future Prospects

This is a fantastic opportunity to kickstart your career. On successful completion of the apprenticeship you may be offered a permanent position within the company.

Skills required

• Excellent communication skills with a desire to learn.
• Previous work experience ideally within a business-to-business environment.
• Good working knowledge of Microsoft Office and dataset tools.

Qualifications required

GCSE's at Grade C/4 or above in Maths and English

Personal qualities

A keen interest in IT and willingness to learn

Things to consider

Annual salary of £15,000 - £20,000 depending on experience

This position will be office based and you will need to live within a commutable distance to office.