Apprentice Clinical Correspondence Co-Ordinator

Programme duration 13 - 17 Months

Programme name Level 3 - Business Administration

We are a partnership practising in our purpose-built surgery in Victoria Road, Marlow and are other surgeries at Lane End, Loudwater and Hambleden.

Surgery consultations are normally by appointment and there are specialist clinics in various fields.

The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.

Job description

To provide administration and secretarial support to the practice, by successfully completing clinical correspondence training to ensure appropriate knowledge of coding and understanding of protocols and procedures is obtained and applied when carrying out duties.

The role will incorporate managing incoming patient correspondence and requests. To include clinical coding, reading and sharing sensitive information, word processing and typing skills and general clerical work over four sites.

Job responsibilities

Responsible for managing, assessing priority and appropriately distributing all clinical correspondence in accordance with our protocols.

Responsible for coding letters and contents to patient record.

Ensuring all documents are filed correctly and accurately.

Process incoming e-mails to the business in a timely fashion in accordance with relevant procedures.

Working with the Healthcare Providers, sharing sensitive information as required.

To provide efficient copy typing for GPs and health professionals as required. This includes the typing of letters, reports and patient referrals etc. in an accurate and quality manner.

Screen incoming tasks and work lists for urgent / 2WW / advice and guidance and actioning appropriately.

Review daily worklists for advice and guidance responses and where referrals have come back with an issue; action appropriately.

Provide ad hoc administrative support related to QOF under instruction of the Assistant Practice Manager.

Provide ad hoc administrative support related to the Pharmacy Team recalls under instruction of the Assistant Practice Manager.

Any other administrative duties deemed appropriate and agreed by the Assistant Practice Manager.

Future Prospects

This vacancy is for at least duration of the apprenticeship programme. There is also the possibility of fulltime administrative role following successful completion of the apprenticeship.

Skills required

• Excellent written and verbal communication skills and a willingness to help.
• Methodical and organised with a strong attention to detail at all times.

Qualifications required

GCSE Maths & English Grade minimum of 4/C

Personal qualities

• Professional, smart appearance
• Friendly disposition
• Polite
• Reliable
• Trustworthy
• Confidential
• Hard worker