Elective Access/Assistant pathway administrator

General1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.3. Respond to communication and queries including email, face to face and over the telephone in a timely manner4. Maintain patient confidentiality at all times.5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.6. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.7. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures8. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.9. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.