Business Manager

Job Title

Business Manager Responsible to

Practice Partners Accountable to

Practice Partners Location

Bethnal Green Health Centre, London Aim of the Role The Business Manager will work directly with the Practice Partners to provide strategic leadership, operational oversight, and business development for the Practice. The post holder will lead on business planning, governance, financial management, regulatory compliance, workforce strategy, and performance improvement to ensure the delivery of high-quality, safe, effective, and sustainable primary care services. The Business Manager will oversee the Practice Manager and Deputy Practice Manager, supporting them in the day-to-day operational management of the Practice while driving long-term strategic objectives and organisational growth.

Key Working Relationships Internal

Practice Partners, Practice Manager, Deputy Practice Manager, Practice Supervisors, clinical and administrative staff.

External

North East London ICB, Tower Hamlets PCNs, GP Care Group, NHS England, commissioners, and community partner organisations. Key Responsibilities Strategic Leadership and Business Development Work collaboratively with the Practice Partners to develop and implement the Practice's strategic and business plans. Identify opportunities for growth, service expansion, and income generation. Lead on business transformation projects and service redesign initiatives. Support the Practice in responding to changes within the NHS and primary care landscape. Develop and maintain strong relationships with external stakeholders including the ICB, PCNs, NHS England, commissioners, and community partners. Ensure the Practice remains financially sustainable and operationally efficient. Operational Oversight Provide leadership and management oversight to the Practice Manager and Deputy Practice Manager. Ensure effective operational systems and processes are in place across all Practice functions. Monitor service delivery standards and patient access performance. Ensure the Practice operates efficiently and delivers high standards of patient care and customer service. Support workforce planning and organisational development. Clinical Governance and Compliance Lead on governance frameworks and ensure compliance with all statutory and NHS contractual requirements. Oversee preparation for and compliance with Care Quality Commission (CQC) standards and inspections. Ensure robust systems are in place for risk management, significant event analysis, complaints management, safeguarding, information governance, and data protection and GDPR compliance. Support continuous quality improvement across the Practice. Human Resources Oversee HR strategy, workforce development, and staff wellbeing initiatives. Ensure compliance with employment law, HR policies, and NHS workforce regulations. Support recruitment, retention, induction, and succession planning. Oversee staff performance management processes including appraisals, disciplinary procedures, and absence management. Promote a positive and inclusive working culture. Financial Management Work with the Practice Partners and accountants to oversee Practice finances and financial planning. Lead on budgeting, forecasting, and financial performance monitoring. Ensure accurate financial reporting and effective cost control measures. Maximise Practice income through effective management of contracts and enhanced services. Monitor expenditure and identify opportunities for efficiency savings. Support payroll oversight and financial governance processes. Performance and Contract Management Monitor and improve Practice performance against contractual and NHS targets. Lead on delivery and achievement of the Quality and Outcomes Framework (QOF), Directed Enhanced Services (DES), Local Enhanced Services (LES), Enhanced Access requirements, the Investment and Impact Fund (IIF), and Extended Hours services. Analyse Practice performance data and produce reports for the Partners. Develop action plans to improve service delivery and contractual performance. Health and Safety Ensure compliance with Health and Safety legislation and Practice policies. Oversee health and safety risk assessments and incident management processes. Ensure the Practice premises are safe, secure, and fit for purpose. Lead on business continuity and emergency preparedness planning. Communication and Leadership Provide professional leadership and strategic advice to the Practice Partners. Support effective communication across all Practice teams. Lead and motivate staff to achieve organisational objectives. Chair and participate in meetings as required. Prepare reports, business cases, and strategic documents for Partners and stakeholders. General Responsibilities

All employees are expected to

Maintain awareness of safeguarding responsibilities and escalate concerns appropriately, in accordance with relevant statutory guidance and Practice policies. Participate in individual performance management and appraisal processes. Attend all statutory and mandatory training as required. Work within Practice health and safety policies to maintain a safe environment for patients, visitors, and staff. Adhere to infection prevention and control policies and guidelines. Comply with all Practice policies on confidentiality, data protection, and relevant data protection legislation. Be familiar with risk assessment processes and report accidents or incidents promptly. Declare any direct or indirect interest in contracts involving the Practice. Adhere to Practice equality and diversity policies in all aspects of employment and service delivery. Follow the Practice code of conduct for employees and managers. Review This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation.