Receptionist

For further information please refer to the job description and person specification 2.1. Reception and Customer

Care First Point of Contact

To provide a friendly and professional front-of-house reception service. Greet and welcome all patients and visitors, acting as the first point of contact and ensuring that everyone is treated courteously and efficiently.

Enquiry Handling

To address in-person and telephone enquiries promptly, using tact and empathy. Communicate clearly with patients, families, and staff including those who may be anxious or who face language/cultural barriers to reassure them and provide accurate information or direction.

Telephone Management

To answer all telephone calls in a helpful manner, promptly redirecting calls that fall outside the receptions remit to the appropriate department. Ensure urgent messages or requests are prioritised and conveyed to the relevant personnel without delay.