MRI Patient Administrator | London North West University Healthcare NHS Trust

The role involves providing a high standard of administrative support to the Radiology department, with a focus on MRI services.

Working in a busy environment, the role requires excellent organisation skills, attention to detail and the ability to manage complex appointment schedules, prioritising urgent referrals and contributing to the achievement of national waiting time targets. The post holder will ensure accurate data management and provide a responsive administrative service within a busy radiology department.

• Work as part of a team to provide a high quality, patient focused administrative service.
• Organise and prioritise daily tasks to meet the the demands of a busy and fast paced environment.
• Proactively manage appointment schedules, maximising capacity and minimising delays, ensuring optimal use of scanner capacity.
• Act as the first point of contact for patients and service users attending the MRI/Radiology department.
• Receive and process imaging referrals, ensuring all required information is complete and accurate.
• Maintain and update patient records on relevant hospital systems, ensuring a high level of data accuracy.
• Ensure all incoming calls, emails and enquires are answered in a professional and timely manner.
• Liaise with radiographers, consultants and other internal and external departments to support the smooth running of the service.
• Ensure all documentation is handled in accordance with confidentiality and data protection policies.
• Recognise and escalate issues where appropriate, supporting the continuous improvement of the service.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at

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Northwick Park Hospital

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

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St Mark’s Hospital

an internationally renowned specialist centre for bowel disease

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Ealing Hospital

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

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Central Middlesex Hospital

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.

This advert closes on Tuesday 2 Jun 2026