Commercial Systems Product Owner

About the job

Overview

We’re hiring a Product Owner – Commercial Systems to take ownership of a critical portfolio of enterprise platforms within our Core Technology team.

You’ll play a key role in shaping how our commercial systems evolve, ensuring they deliver real value to the business and support strategic growth across our commercial functions.

We’re continuing to build out our Core Technology Product Team, and this role will sit at the centre of how our commercial systems are managed, optimised, and enhanced. You’ll operate with a high level of autonomy, owning prioritisation and trade-off decisions while balancing business outcomes, delivery focus, and long-term platform stability.

A key part of the role will be managing strategic vendor relationships across a portfolio of critical third-party platforms, acting as the primary interface with suppliers and account managers to ensure strong partnerships, roadmap alignment, and maximum value realisation.

You’ll shape and maintain a clear product roadmap across a varied suite of commercial systems, working closely with senior stakeholders across the business to understand priorities, translate requirements into value-driven outcomes, and ensure solutions remain aligned to business strategy.

You’ll also play an important role in incident and service management, helping to ensure the ongoing stability, performance, and continuous improvement of core commercial platforms.

This role is hybrid working from our Yeovil Head Office.

What's in it for you?

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Key responsibilities

• Act as the single point of product ownership for the Commercial domain, with clear accountability for scope, priorities, and outcomes across that domain
• Own the product vision, roadmap, and backlog for your assigned domain, ensuring alignment to business strategy and the transformation programme objectives.
• Build strong relationships with senior business and technology stakeholders to understand priorities, dependencies, and constraints, translating these into clear, prioritised outcomes.
• Collaborate with internal teams and third-party partners to shape, plan, and deliver integrated solutions across the value stream.
• Own and prioritise the product backlog, balancing business value, risk, technical complexity, and delivery capacity to maximise outcomes.
• Work with business teams to define feature propositions, document assumptions, and shape minimum viable propositions (MVPs) that deliver value quickly and safely.
• Agree, track, and report on delivery and outcome-based metrics, ensuring progress and benefits realisation are visible to stakeholders.
• Lead ongoing backlog refinement to ensure work is ready for upcoming sprints, adjusting scope and priorities based on delivery outcomes and learning.
• Partner with Delivery Leads to plan releases, manage dependencies, and ensure delivery is aligned with wider business priorities and milestones.
• Work closely with Solution Architects and engineering teams to align product direction with the target technical and architectural vision.
• Understand and manage technical trade-offs, ensuring complexity, risk, and stability are considered alongside business value in prioritisation decisions.
• Track progress towards releases through structured planning, governance, and regular review of delivery milestones.
• Collaborate with technology and business teams to prioritise defect resolution, balancing delivery momentum with platform stability.
• Monitor, communicate, and champion value-stream benefits, ensuring outcomes are realised and understood across delivery teams and stakeholders.

Required skills & experience

• Strong ERP/Product Owner experience within commercial systems or enterprise business platforms is essential; experience with Microsoft Dynamics 365 or comparable enterprise platforms is highly desirable
• Retail industry experience is essential
• Strong analytical skills with experience owning complex enterprise systems, product backlogs, and prioritisation decisions
• Highly analytical with strong IT literacy and confidence working across enterprise technology platforms
• Project management experience of IT-related change/delivery within complex business or commercial environments
• Strong team player who uses initiative and diplomacy when liaising with internal and external stakeholders
• Strong influencing, facilitation, and stakeholder management skills
• Strong networking and relationship-building ability across all organisational levels
• Able to build engagement, lead delivery, and drive outcomes using robust product management methodologies
• Knowledge of agile working practices is desirable

At Screwfix,

Your Wellbeing Comes First

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE

#LI-Hybrid

Rewards & Benefits

Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Gym Discount

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Gym Discount

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

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Benefits

at Screwfix

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

Open Development Programme

You can take your career almost anywhere at Screwfix. Whether you want to side-step into another department or expand your business knowledge, this programme offers a huge range of learning modules and is open to all colleagues.

Aspiring Leader Programme

For those looking to step into management, this programme focuses on action-based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.

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“Our aim is to drive sales to the website through paid and display advertising. And we work really closely with the marketing team to make sure everything looks on-brand.”

Becky Wren | Digital Marketing Manager

“Our plan is to ensure customer satisfaction with our website. Navigation, search, optimisation – they’re all things that are key to my role.”

Jurate Sostakaite | International Web Merchandising Manager

“The day is varied. You could be merchandising for a new promotion, liaising with buyers on that or working on a website optimisation task. In International, you could also be looking after translation.”

Charlotte Fangman | International Web Merchandiser

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Plan your commute

Postcode

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Application process

Apply

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

Commercial Systems Product Owner

Commercial Systems Product Owner

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Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

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Permanent Full Time (37.5) - Permanent