Customer Experience Lead

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

The Customer Experience Leader role is driven by a desire to

continuously improve the customers’ experience, this important role finds you

at the heart of our business in our customer dining areas. Your primary

responsibilities are to welcome our customers into the restaurant and to use

your initiative to help create ‘feel-good moments’ during their visit. Never

one to accept less than the best, you will work closely with the restaurant management

team to suggest improvements to our customer service experience, using all of

your training and skills.

Working as part of a fast-moving, high energy team, you will be

instrumental in delivering an exceptional service to all of our customers. The

ability to build rapport with others in a genuine and natural way is key for

this role. You are able to lift the mood of those around you and can inspire

others to look for ways to improve their own performance. You are naturally

receptive of the needs of others and are always looking for new ways to exceed

expectations and delight customers. You are always respectful, even when under

pressure, and are able to confidently suggest ways to improve. An expert in

customer recovery and delivery of feel-good moments. The ability to maintain

high energy levels whilst working both efficiently and productively is

essential.

Quite simply, you'll be working in our fast moving, high energy

environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability

to connect with customers and make them feel valued.

Benefits package includes

Holiday pay, Service Awards, Meal

allowance, Employee discounts from top high street and online brands and much

more....