Claims Handler

JOB TITLE

Claims Handler

DEPARTMENT

Claims Team

Our client is hoping to bring into their team an experienced claim handler with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.

Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environment

Duties will involve the following

• Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.

• Examining documentation to ensure we are in full possession of the facts

• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.

• Understand the works in process and state of progress with the claim and

works carried out.

• Ensure the customer is updated throughout the repair process.

• Manage the customer, client, and claimant’s experience throughout the repair process.

• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues

• Entering into discussions with the claimant in order to settle the claim

• Ensuring you keep the internal system up to date and communicate any issues internally

This company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them.