Customer Service Officer

About the Role and our Ideal Candidate

About the role

We are looking for an enthusiastic and customer-focused individual to join our library team and help deliver a friendly, welcoming, and efficient service to our communities. In this role, you will support a range of library events, learning sessions, and community engagement activities while ensuring customers receive excellent support and assistance. You will also help maintain library stock, displays, and presentation standards, as well as use digital tools and self-service technology to enhance the customer experience. Working closely with colleagues, volunteers, and community partners, you will contribute to continuous improvement across the service. The ideal candidate will have at least one year of experience in a library, retail, or customer-facing environment and enjoy working with people in a busy and community-focused setting.

About the Ideal Candidate

The ideal candidate is passionate about libraries and the communities they serve, bringing energy, creativity, and a customer-focused mindset. You enjoy supporting people of all ages and backgrounds, whether helping them navigate digital resources, encouraging a love of reading, or leading engaging events and activities.

You are adaptable, friendly, and collaborative, thriving in a team while confidently taking initiative when needed. Strong communication skills and a proactive approach are essential, alongside experience in customer service or community engagement. Experience in library systems, digital inclusion, or running learning sessions is desirable. Above all, you are motivated to make a positive impact and help our libraries remain vibrant, welcoming spaces at the heart of Kingston.

About Us

Kingston Libraries provide vibrant, welcoming spaces at the heart of our community, offering access to books, digital resources, learning opportunities, and engaging events for all ages. Our service is committed to inclusion, innovation, and supporting everyone to explore, learn, and connect.

The library team is friendly, dynamic, and collaborative, working together to deliver excellent customer service while running day-to-day operations, events, and community projects. We support each other, embrace new ways of working, and strive to make every library visit enjoyable and inspiring.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.