operational support officer-HMCTS RCJ

Job Description - Operational Support Officer RCJ HMCTS

Central London | £15.59 per hour | 37 hours per week (Mon-Fri)

Temporary assignment (initial 6 months with potential to extend) | Fully office-based (5 days on site)

Brook Street Recruitment on behalf of HM Courts & Tribunals Service (HMCTS)

Brook Street are currently recruiting Operational Support Officers (AO) to support the effective administration of the courts within a fast-paced public sector environment.

This is a varied role providing administrative, case management, and customer-facing support across different operational areas. Successful candidates will play a key part in ensuring court processes run smoothly and efficiently, supporting judiciary, legal professionals, and court users.

This role is based the Royal Courts of Justice.

Key Responsibilities

Duties are not limited to, but may include

• Processing court documentation and case-related correspondence in line with HMCTS procedures
• Maintaining and updating accurate records on internal case management and digital systems
• Managing case files, ensuring they are correctly stored, tracked, and progressed
• Handling telephone, email, and face-to-face enquiries in a professional and timely manner
• Scanning, uploading, and securely managing sensitive legal documentation
• Liaising with judiciary, legal professionals, court users, and internal HMCTS teams
• Supporting hearings, including court ushering duties, assisting in courtrooms to ensure proceedings run smoothly and efficiently
• Assisting with listings, scheduling, and case progression activities
• Providing general administrative support to ensure the smooth running of daily operations
• Maintaining confidentiality, accuracy, and compliance with court standards at all times

Skills & Experience Required

• Previous administrative and/or customer service experience in a busy environment (essential)
• Strong IT skills, including Microsoft Word, Excel, Outlook, and Teams
• Excellent attention to detail and high levels of accuracy
• Strong written and verbal communication skills
• Ability to prioritise workload and manage competing demands
• Professional, confident, and proactive approach to work
• Ability to work under pressure in a fast-paced environment
• Ability to work independently and as part of a team

Additional Information

• DBS and reference checks required (processed by Brook Street)
• Counter Terrorism Check (CTC) eligibility required - applicants must have resided in the UK for the past 3 years
• Full training provided
• Office-based role (no remote working)

To apply

Send your CV, mobile number, and the role you are applying for to Basheer Dawoud at basheer . dawoud @ brookstreet. co. uk

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.