Deputy Practice Manager

Job Description Deputy Practice Manager The Corner Surgery, Brixton

Job Title

Deputy Practice Manager

Location

The Corner Surgery, Brixton

Patient List Size

Approx. 6,000 patients

Reports to

Practice Manager

Hours

Full-time / Part-time (to be agreed) About the Practice The Corner Surgery is a friendly, well-established GP practice based in Brixton, serving a diverse population of around 6,000 patients. We are a close-knit and supportive team made up of GPs, nurses, healthcare assistants, and dedicated administrative staff who work collaboratively to deliver high-quality patient care. Our culture is professional, welcoming, and team-focused. We value respect, communication, and a proactive approach to problem-solving. Despite the demands of general practice, we maintain a supportive working environment where staff are encouraged to contribute ideas, develop their skills, and take pride in the service we provide to our local community. Job Purpose The Deputy Practice Manager will support the Practice Manager in the overall operational management of the practice, ensuring the smooth and efficient running of all non-clinical services. The role involves leading and supporting the administrative and reception teams, maintaining compliance with NHS and regulatory requirements, and contributing to the continuous improvement of practice systems and patient services. The post holder will deputise for the Practice Manager in their absence. Key ResponsibilitiesOperational Management Support the day-to-day running of the practice to ensure smooth service delivery Assist in managing workflows across reception, administration, and clinical support services Help maintain effective appointment systems and patient access processes Deputise for the Practice Manager when required Staff Management & HR Support Support recruitment, onboarding, and induction of new staff Assist with staff rotas, attendance monitoring, and annual leave planning Support performance management processes and staff development Promote a positive, supportive, and collaborative team culture Finance & Administration Assist with financial processes including invoicing, expenses, and basic budget monitoring Support reporting requirements for the practice and external stakeholders Maintain accurate records and ensure administrative systems are efficient Compliance & Governance Ensure compliance with NHS contractual requirements and CQC standards Support GDPR and data protection compliance across the practice Assist with audits, policy updates, and governance processes Patient Services Support the management of patient feedback, complaints, and concerns Contribute to improving patient access and experience Help develop and improve patient-facing services and communication Systems & Service Improvement Support the use and development of clinical and administrative systems Identify opportunities to improve efficiency and workflows Contribute to service development and quality improvement initiatives Stakeholder Engagement Liaise with external partners including Integrated Care Boards (ICBs), NHS suppliers, and community services Support effective communication with internal and external stakeholders Person SpecificationEssential Experience working in a GP practice or healthcare setting Strong organisational and administrative skills Experience supporting or supervising staff Good understanding of NHS primary care systems and processes Excellent communication and interpersonal skills Ability to manage competing priorities in a busy environment Proficient in IT systems and clinical software used in general practice Desirable Previous experience in a Deputy Practice Manager or similar role Knowledge of CQC requirements and NHS contractual frameworks Experience in HR, finance, or operational management within primary care Personal Qualities Approachable, supportive, and team-oriented Proactive and solution-focused Calm under pressure Committed to high standards of patient care and service delivery Willing to learn and develop professionally